Returns Policy

Shipping & Returns Policy

Effective Date: July 2026
Website: quantumsports.co.nz

At Quantum Sports, we want to make getting your gear as quick, transparent, and hassle-free as possible. This policy outlines our delivery timeframes, rates, and return procedures in accordance with the New Zealand Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986 (FTA).

1. Shipping & Delivery Information

All orders are processed and dispatched from our Auckland location using NZ Post.

Shipping Rates

  • Standard NZ Delivery: $14.99 flat rate nationwide.
  • Free Shipping: On all orders over $150.00 NZD.

Estimated Delivery Times

  • Auckland & Main Centers: 1–3 business days following dispatch.
  • South Island & Regional Areas: 2–4 business days following dispatch.
  • Rural Delivery (RD): Please allow an additional 2–3 business days for final courier delivery.

Note: Once your order is dispatched, you will receive an automated email from NZ Post containing your tracking number.

2. Free Local Auckland Pick-Ups

We offer free local pickup from our Auckland location for customers who prefer to collect their orders directly.

  • How it works: Select “Local Pickup” during checkout.
  • Collection Timing: Since we operate by appointment, our team will contact you via email or phone once your order is ready to arrange a convenient collection time.

3. Returns & Exchanges Policy

We want you to be completely satisfied with your purchase. Our returns process is straightforward and compliant with New Zealand consumer law.

A. Change of Mind & Size Exchanges (14 Days)

If you ordered the wrong size or changed your mind, we offer exchanges or store credit under the following conditions:

  • Timeframe: You must contact us within 14 days of receiving your delivery.
  • Condition: Items must be completely unused, in their original condition, with all tags and original packaging intact.
  • Return Postage: The customer is responsible for return postage costs for change-of-mind returns or size exchanges.
  • Exclusions: For hygiene reasons, abdominal guards (boxes), jockstraps, and undergarments cannot be returned once packaging is opened unless faulty.

B. Faulty, Damaged, or Incorrect Items

If your item arrives damaged in transit, is defective, or does not match what you ordered:

  1. Contact us immediately at orders@quantumsports.co.nz with your order number and photos of the fault or damage.
  2. If confirmed faulty under the Consumer Guarantees Act 1993, we will provide a repair, replacement, or full refund depending on whether the fault is minor or major.
  3. Quantum Sports will cover all return shipping costs for valid fault or damage claims.

4. Specific Notice: Tennis Ball Cricket Bats

  • Intended Use: All tennis ball cricket bats sold on Quantum Sports are specifically engineered for use with standard tennis balls, heavy rubber tennis balls, or tape balls.
  • Misuse Void Clause: Using leather cricket balls on tennis ball cricket bats causes structural failure and strictly voids all warranties, return claims, or guarantees.

5. How to Initiate a Return

  1. Email Us: Send an email to orders@quantumsports.co.nz with your Order #, the item(s) you wish to return, and the reason.
  2. Authorization: Our team will review your request and reply with return instructions and our Auckland return address.
  3. Pack & Ship: Securely pack the item (do not attach shipping labels directly to product boxes) and ship via tracked courier.
  4. Processing: Once received and inspected at our warehouse, refunds, exchanges, or store credits are typically processed within 2–3 business days.

6. Contact Us

For any questions about shipping, tracking, or initiating a return, please reach out to us:

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