Privacy Policy

Privacy Policy

Effective Date: July 2026

Website: quantumsports.co.nz

At Quantum Sports, we recognise that your privacy is fundamentally important. As an online retailer based in Auckland, New Zealand, we are committed to being clear and transparent about how we collect, store, and handle your personal information.

We operate in strict accordance with the New Zealand Privacy Act 2020. This Privacy Policy explains what data we collect, why we need it, and how your information is protected when you shop with us.

1. Information We Collect

We only collect personal information that is strictly necessary to process your orders, deliver your equipment, and operate our website.

  • Order & Customer Details: To place an order, you are required to provide your full name, shipping address, billing address, email address, and phone number. Providing this information is necessary to complete a transaction; without it, we cannot fulfill or deliver your order.
  • Guest Checkout & Accounts: Creating an account with us is entirely optional. You are welcome to check out as a guest, in which case we only collect the basic details required to ship your items.
  • Payment Information: Financial transactions are processed securely through our third-party payment gateway providers. Quantum Sports does not store or have access to your full credit card details.
  • Support Inquiries: If you contact us directly for customer support, we retain records of that correspondence to help resolve your inquiry.

2. How We Use Your Information

We collect and use your personal information solely for legitimate operational purposes, including:

  • Processing payments and fulfilling your orders.
  • Coordinating delivery of your items via our trusted logistics and courier partners within New Zealand.
  • Providing customer support and updating you on the status of your order.
  • Meeting legal, accounting, and regulatory obligations under New Zealand law.

Note: We do not run direct marketing email lists, promotional newsletters, or aggressive tracking protocols. Your email address is strictly used for order updates and essential service communications.

3. Website Analytics & Cookies

We use Google Analytics to collect standard, anonymised information about visitor behavior and website performance.

  • What is tracked: Aggregated data such as pages visited, time spent on the site, and general geographic location (e.g., country or region).
  • Cookies: Google Analytics uses first-party cookies to compile aggregate reports on website traffic. These analytics do not identify individual users or store personal information like your name or IP address on our servers.
  • Managing Cookies: You can disable cookies at any time through your browser settings without affecting your ability to browse and shop on our website.

4. Overseas Data Transfers & Hosting

To host our online storefront and infrastructure, we use third-party server hosting providers (including Hostinger), whose servers are located outside New Zealand. In accordance with Information Privacy Principle 12 of the Privacy Act 2020, we take reasonable steps to ensure that any overseas cloud or hosting infrastructure providers comply with strict security standards and offer protection comparable to New Zealand privacy laws.

5. Information Sharing & Third Parties

We treat your data with care and never sell, trade, or rent your personal information to third parties for marketing purposes. We only share necessary data with trusted service providers who help us operate our business:

  • Logistics Partners: Courier and freight companies to physically deliver your orders.
  • Payment Gateways: Secure PCI-DSS compliant providers to process payment transactions.
  • Hosting Platforms: Secure web hosting servers used to run our online storefront.

All third-party partners are contractually bound to handle your data securely and strictly for the services they provide to us.

6. Data Security & Retention

We take reasonable steps to safeguard your personal data from loss, misuse, or unauthorised access, modification, or disclosure.

  • SSL Encryption: Our website uses Secure Socket Layer (SSL) encryption for all transactions and web interactions.
  • Retention Policy: We retain order records and transaction data for 7 years to comply with statutory New Zealand tax regulations (Inland Revenue requirements). After this mandatory retention period, data is securely deleted or anonymised.

7. Your Rights Under the NZ Privacy Act 2020

You have control over your personal information. Under the New Zealand Privacy Act 2020, you have the right to:

  1. Access: Request a copy of any personal information we hold about you.
  2. Correction: Request that we correct any inaccurate, outdated, or incomplete information.

To exercise these rights, simply contact our designated privacy contact using the details below. We will process and respond to your request within 20 working days.

8. Contact Us

If you have any questions about this Privacy Policy, wish to request access to or correct your personal data, or have concerns about how your information is handled, please reach out to our Privacy Officer at:

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